Performance Conversations - by QNET

Description

Leaders, managers and supervisors are expected to lead, coach, mentor and give employees feedback. For many, delivering effective feedback can be challenging. These discussions can potentially impact on your relationship with the employee, the person’s performance, and the team dynamic / output. During performance conversations, defensiveness often emerges. Defensiveness prevents people from learning and blocks the potential for new possibilities. Effective leaders need to understand how defensiveness works so they are able to support the employee and manage themselves in these challenging conversations. This practical, highly interactive course explores ways to provide feedback that supports a positive, performance driven environment where these conversations are expected and received well.